Try another site. Check sites such as google.com, yahoo.com or any other site? If you can’t view/access any of those sites, then it is likely a problem internet connection. If other sites work and yours doesn’t, go to ISUP.me and see if it’s “just you” or if the site is “really down.” By knowing if the site is not showing just for you, you can isolate the cause of the issue (internet connection, browser issue)
Clear the Cache and Temporary internet files – Clearing cookies and history files can really help your browser work at optimum level.
Restart your browser – Depending on your settings) this will auto-clear your cache, history, and cookies.
- Try a different device – Use another computer, a laptop and tablet, and even your phone.
Do a Reboot – If you’re at your home computer, Rebooting your computer as well as your modem and router can work wonders. Sometimes stubborn OS’es tend to keep a faulty driver/software running. A quick reboot can force those malfunctioning software/drivers to close.
Helpful Online Tools.
- Pingdom, a website downtime monitoring service, that can point out possible issues that may cause errors in the long run.
- GTmetrix, a website speed and performance optimization service, more details on how to speed up and check for possible issues that may lead to a slow loading website and even to a downed website.
If the site displays an error message, take a screenshot, or copy the error message so you can search for the cause and fix, maybe you’re not the only one experiencing this.
Check the DNS and Zone records – you can do a quick DIG for A records, Name servers etc via this online tool Web-based Dig from ringofsaturn.com. If you are maybe pointing it to the correct host, if all seem to check out correct that it may possibly be a problem with your host.
Do a quick WHOIS - As it maybe a possible account related issue go to Who.is . Upon doing a WHOIS, if the result is anything but active then it may possibly be a reason why the site is down. (expired domain name registration, domain locked, etc)
It may possibly be a CMS issue. – Popular CMS like WordPress, Joomla, Drupal have their strengths and weaknesses and also their vulnerabilities. To detect what CMS your domain has go to WhatCMS.org. Once you know what CMS you have you can better troubleshoot your issue as there are CMS specific hacks and exploits.
- Database Issue – either it’s a wrong database username or password, or your database host is down.
- Coding Issue – faulty plugins, irresponsible coding can lead to many problems make sure to update to the newset version of plugins and CMS.
- Malware, SQL injection, defacing – are but examples of why a website can be down, this all boils down to unsecure web files, make sure that permissions are set CHMOD 644 for files and CHMOD 755 for directories. Also securing your .htaccess is a must . Check out my post regarding Cracking down on SPAM it’s regarding WordPress but it points out nifty details about securing your .htaccess file.
What’s your troubleshooting checklist? Care to share? comment below.